Salesforce Product Owner

The Commercial Operations Salesforce Product Owner is a team member in Commercial Operations who supports other functional groups including Sales (Inside and Field-based), Technical Sale Support, Productivity Engineering, Customer Service, Technical Support, Marketing, and others to drive and measure sales efficiency and understanding of our business and customers. They will have a primary focus on Salesforce.com administration. The Product Owner will contribute to cross-functional initiatives and is responsible for upkeep of the current platform, its data, and creation of new functionalities.

Individuals applying for this position must be self-starters, strategic thinkers, action driven, flexible in changing direction and methods, thrive in a fast-paced environment, excel at managing multiple priorities, succeed in communicating with all levels within the organization and provide immediate contribution.

What you will be doing:

• Own overall success of the Salesforce.com Sales Cloud product.
• Contribute to vision and strategy for Sales Cloud projects and continuous improvement.
• Collaborate with Stakeholder teams and others in the Commercial team to define improved business value and ROI delivery for Sales Cloud.
• Define business case; develop User Stories and Requirements to ensure consistent product delivery.
• Manage backlog, iteration planning for Salesforce Sales Cloud.
• Plan and approve release content and functionality.
• Resolve impediments to ensure completion of sprint goals.
• Work closely with Productivity Engineering to ensure alignment with other systems and platforms.
• Plan and contribute to the execution of change management and training.
• Create communications that describe newly created platform functionality and provide instruction for Users about how to use it effectively.
• Work with leadership to maintain product roadmap learning current business processes and transforming that to a modern/efficient business workflow.
• Define, prioritize, and groom the product backlog; sets priorities/goals for the iteration.
• Own the 'Definition of Done' and evaluate whether we can deliver sufficient additional value compared to other items on the backlog.
• Own resolution of daily scope/product requirements blockers for the delivery team.
• Create and manage reports and dashboards to allow visibility into the effectiveness of sales and marketing programs for front lines sales reps, as well as managers and company leaders.
• You will actively identify issues or opportune areas for improvement to processes, data, or systematic solutions.
• Ongoing support of key commercial activities including but not limited to: salesperson training programs, oversight of territory coverage, sales forecasting, commission maintenance and program initiatives.

Minimum Qualifications:

• Bachelor's degree required, or equivalent work experience.
• 7+ years of experience in relevant technology-based commercial job functions. e.g. sales, business, strategic planning, management consulting
• Salesforce Admin Certification
• Previous experience in software development and/or support and knowledge of Agile development models
• Intimate knowledge of Salesforce Lightning and Sales Cloud is required.
• Experience with Salesforce Enterprise Territory Management, Configure Price Quote (CPQ), and Collaborative forecasting.

Preferred Skills:

• Strong interpersonal skills including communication, collaboration, and negotiation capabilities.
• Effective presentation and communication skills with industry professionals, scientists, peers, and senior management
• Self-starter with ability to take leadership in an unstructured environment.
• Proven ability to influence cross-functional teams with and without formal authority.
• Excellent Excel modeling skills are essential.
• Learning & development or instructional design experience is a plus.
• Ability to project manage independently and to operate under tight deadlines.
• Strong organizational skills with high attention to detail.
• Service Cloud experience.

*THIS IS A FULLY REMOTE POSITION AND CAN BE BASED ANYWHERE IN THE USA

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