• Own the cadence of meetings and deliverables for the team, including setting priorities and deadlines, and tracking against a broader project plan
• “Manage up,” flagging major risks or challenges that need attention, resources, or other mitigation steps.
• Become a SME in our Patient Engagement programs for the rest of Aledade
• Take responsibility for clearly scoping new initiatives, defining problems, coordinating cross-functional workgroups, establishing plans, assigning owners and ensuring on-time delivery.
• Manage the budget with a focus on managing costs, attaining financial margins and improving unit costs
You will lead primarily through influence rather than direct authority. You will communicate with a broad range of stakeholders on a regular basis, including members of the program team as well as senior management of ACS and Aledade, adapting your voice and content as appropriate for each audience. You will work with teams across the organization (both at Aledade, Inc. and ACS) including:

• Working with the synchronous and asynchronous patient engagement team leaders and managers to define and prioritize quarterly team goals, and measure performance against targets
• Working with and through the practice engagement team to ensure that new and existing programs are built in a way that complements Aledade practices’ clinical models and to ensure uptake
• Work with performance team and network success to ensure field team is effectively prepared to rollout program to our practices
• Designing dashboards and metrics for tracking program performance with the business intelligence team
• Scoping and implementing robust impact assessments and patient identification strategies with the impact analytics team
• Ensuring legal compliance and a high ethical standard in partnership with the legal and compliance teams
• Work with finance and HR to ensure the back office functions support the management of the program and provide the necessary reporting drive decision-making
• Work closely with with the product team to define and/or refine the desired patient and practice tech-enabled experience, and enhance our platforms to deliver the desired experience
Own reporting efforts for patient engagement work (45%). We are early in the process of building our patient engagement capability and as a result we’re still pulling data from a variety of different locations while we build out more infrastructure. We need your help to make sure we know how the team is performing. You will:

• Pull, combine and display patient outreach data from multiple data sources including, but not limited to the Aledade App, call center telephony platform, and other data sources as needed.
• Use patient outreach data to identify and deliver actionable insights to key stakeholders including trends in patient outreach engagement rate, scheduling conversion, and new opportunities for improvement.
• Identify, monitor and communicate changes and trends in outreach efforts which affect key metrics.
• Review and research data discrepancies across sources to sustain data integrity.
• Partner with data and product teams to build infrastructure for the future of the program — tech-enabling yourself out of this part of your job over time!
Participate in “other duties as assigned” (10%). We’re a startup and we can never predict exactly what we’ll need. That’s part of the fun of the work — you should expect that some percentage of your work will evolve as the Company’s needs evolve.

What We Value:

• 4+ years of professional experience, possibly in consulting or project management roles, with experience executing a project end to end
• Experience working directly with clinicians and patients
• Experience managing direct reports and working with cross-functional teams
• Advanced facility with common office software tools (such as Google Suite) and ability to quickly learn others (such as Monday.com)
• Strong verbal and written communication skills
• Strong strategic planning and analytical skills
• Poise, confidence, and maturity interacting with key stakeholders
• Ability to build strong relationships and work with individuals at all levels of the organization
• Highly organized and detail-oriented in planning and executing tasks
• Highly efficient in managing multiple concurrent diverse tasks and projects
• Ability to use independent judgment and work under pressure on competing responsibilities with resilience, and a high level of ownership
• Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.
• Bachelor’s degree
• Program or Project management certification preferred