Director of Business Operations, Bethesda, MD



Bethesda, MD, USA
Posted on Thursday, July 20, 2023
Aledade is looking for a Director of Business Operations who will be a key leader within Aledade’s Office of the President and play an instrumental role in driving the company’s day to day operations, culture, and values. This leader will oversee the strategy and operations for three critical programs within the Office of the President: 1) Aledade’s national Corporate Events program, 2) Aledade’s workspaces nationwide (Bethesda, Durham, Austin, and New York City), and 3) Aledade’s administrative team. This will include the leadership of a team of 15+ (and growing) people. This position will report into the VP of Business Strategy.
You are a gifted operator and problem solver. You are a strategic planner and implementer and enjoy arranging processes and programs to drive key business outcomes. You are an experienced people leader who has led effective and growing teams. You have a track record of building strong relationships and collaborating effectively across an organization to get things done. You are solution oriented and can quickly pivot mid-flight and adapt to changes. You are a solid multi-tasker and an excellent communicator. You understand the world of event planning and what it takes to make corporate events successful. You thrive in a fast paced environment and are always thinking ahead, anticipating potential issues or needs, and developing solutions and plans to combat them.

Corporate Events:

  • Provide strategic leadership to Aledade’s Events team consisting of a Senior Events Manager and 2 Event Planners, responsible for leading an annual offsite retreat along with national team retreats and customer facing events throughout the year.
  • Ensure that Aledade’s Events Program achieves its goal of creating opportunities for our teams and customers to connect around Aledade’s initiatives and values
  • Collaborate across teams to ensure that events run smoothly and reflect Aledade’s culture
  • Prepare and manage annual event budget


  • Lead Aledade’s facilities team, consisting of a Senior Facilities Manager and 3 local Office Managers
  • Ensure that Aledade’s workspaces around the country (Bethesda, Durham, Austin, NYC) are inviting places for Aledaders to come together in person for meetings, events, and collaboration.
  • Lead the buildout of Aledade’s brand new headquarters in Bethesda, MD and the launch of the first Aledade Primary Care practice in Bethesda, MD.


  • Manage a large and growing team of Executive Assistants who support Aledade’s executive leadership team. Ensure that the administrative needs of Aledade’s executive team are met, and serve as a liaison across departments to ensure consistent, robust and high quality administrative support
  • Lead team hiring/staffing efforts in partnership with the Recruiting team
  • Manage the prioritization of responsibilities and balance of staffing/workloads across the administrative team
  • Ensure Aledade’s administrative team provides top notch customer service to Aledade’s internal teams and external stakeholders
  • Support a range of company wide administrative initiatives

What We Value:

  • Bachelor’s degree required, Masters Degree in Business Administration, Health Administration, Public Administration or a related field preferred
  • 10+ years of direct experience as a leader in the operations, administration, or corporate events space, including a minimum of 5 years managing large/growing teams
  • Excited to join a fast-paced startup with significant opportunity for growth and l
  • Comfortable tackling challenges with a high level of autonomy.
  • Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward.
  • A collaborative team player with a roll-up your sleeves mentality.
  • Able to communicate effectively verbally and in writing.
  • Detail-oriented and self-motivated to produce work that meets high standards.
  • Strong alignment with Aledade core values of Service, Curiosity, Evidence, Accountability, and Inclusion and ability to lead others in pursuit of excellence within these values.
  • Must be able to work part time (2-3 days/week) out of Aledade’s downtown Bethesda office and travel occasionally as needed.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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