Lead Experience Designer (Permanent Remote)



Austin, TX, USA
Posted on Wednesday, September 13, 2023
Aledade is on a mission to transform primary health care in the United States to a value-based model that’s patient-centric, proactive, and equitable. We’re hiring a Lead Experience Designer to scale up our ability to support thousands of independent primary care practices and community health centers.
Aledade’s Experience Design & Research (XDR) team is responsible for designing end-to-end product and service experiences for physicians, practice staff, and internal teams. This specific role will bring human-centered design expertise and hands-on product design skill to Aledade’s Operating Model Zone. You will work closely with cross-functional partners to support the effectiveness of Aledade’s field team, and accelerate primary care practices' ability to perform successfully within Aledade ACOs.


  • Demonstrated experience and skill in leading, facilitating, & executing complex, iterative design work streams that span digital and non-digital touchpoints with diverse stakeholders of varying degrees of familiarity with design
  • 8+ years of professional experience in product and interaction design – designing and prototyping end-to-end digital experiences with cross-functional teams working in iterative environments
  • Excellent communication skills and proven storytelling ability – can clearly articulate the what, why, and how of their approaches and tailor a message to the audience
  • Fluency and skill with a variety of design related tools (e.g., Figma, Miro, etc.)
  • Qualitative research – has worked alongside researchers or led research, demonstrates understanding of how to effectively apply insights to design solutions
  • Expertise in defining and socializing design strategy – setting an overall vision for the experience of the product/service that effectively balances user needs, business needs, and technical capabilities
  • Experience working in complex and or highly regulated industries such as healthcare
  • Experience designing for internal user audiences


  • Partner closely with product management, engineering, practice adoption and others to identify opportunities, shape work initiatives, and build a deep understanding of end user needs
  • Gather, articulate, and visualize key concepts and patterns using storyboards, user journey maps, etc. in order to drive strong cross functional alignment and enable effective decision-making about possible approaches.
  • Deliver user flows, low fidelity prototypes, high fidelity design comps, and build specifications for high quality digital workflows that fit within broader end-to-end service experiences
  • Act as the design lead and day-to-day point of contact for product teams seeking to understand, and build for field team end users
  • Collaborate with other designers & researchers in the Operating Model Zone to elevate human-centered design thinking and operationalize effective design practices
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants