Patient Service Representative (PSR)



Raeford, NC, USA
Posted on Wednesday, January 3, 2024
Location: Karen L. Smith, MD, PA
Position: Patient Service Representative (PSR)
Preferences: Bilingual (Spanish and English)
Paygrade Level/ Salary Range: $12 - $19/ hr. Negotiable.
Benefit Package Includes: Full benefits offered including medical, dental, short-term disability, life insurance, and retirement/ 401K.
Work Environment: Karen L. Smith, MD, PA is a rural-based, primary care, family medical practice located in Raeford, North Carolina. The practice features a fully integrated electronic health record system, Athena Health. The practice features collaborative agreements with various medical facilities/ vendors.


  • Greeting and directing patients to examination rooms
  • Scheduling patient appointments and making reminder calls
  • Informing patients about delays and waiting times
  • Obtaining patients’ addresses, contact details, insurance information, and medical histories/ records.
  • Updating and verifying patient information at every visit
  • Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
  • Receiving and processing cash and credit card payments for medical services rendered
  • Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
  • Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
  • Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
  • Performing administrative and clerical duties, such as filing paperwork, when necessary
  • Assisting patients with coordinating referral appointments or procedures
  • Performing assigned duties by supervisor within a timely manner
  • Participating in trainings and initiatives introduced within the organization
  • Obtaining and processing patient medical records
  • Completing annual trainings and certifications

Skills & Competency:

  • Professionalism
  • Customer Service
  • Written and Verbal Communication
  • Procedural Skills
  • Documentation Skills
  • Planning
  • Dependability
  • Teamwork
  • Organization
  • Customer/ Patient Focus – Good sense of urgency when completing patient request
  • Confidentiality


  • Minimum: High school diploma
  • Experience working as a patient representative or within customer service
  • Knowledge of medical terms and practices
  • Professional manner and appearance
  • Strong interpersonal and communication skills
  • Meticulous attention to detail
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.