Overview: Responsible for assisting physician(s) and or physician’s assistant or clinical nurse practitioner with patient care. May also perform administrative duties in addition to direct patient care/clinical responsibilities.

Experience / Education: High School diploma (or equivalent), Medical Assisting certificate from an accredited school, one year medical office/clinical experience preferred, training and experience with electronic medical record systems, proficiency with computers, MS Office software, and other standard office equipment. BLS Certification.

Confidentiality – In order to perform job functions, employees will have access to Protected Health Information (PHI). Employees are to access only the information necessary to fulfill specific job requirements, including special assignments. When accessing PHI, employees are to use the information in accordance with HIPPA regulations. Please refer to Premier Physicians Centers HIPPA Manual for complete policies and procedures on handling PHI.

Environmental / Working Conditions / Physical Demands – This position is typical of those found in a medical office setting – an indoor environment with little or no exposure to extremes in temperature, noise, smells, etc. Work will require hand dexterity for operating office machines and computer keyboard.

While performing the essential functions of the position, employees will be expected to see, sit, stand, walk, talk, hear, and occasionally lift up to 25 pounds. Employees may be exposed to needles, sharps, hazardous chemicals as might be present in a medical office, as well as blood and other bodily fluids during the routine performance of duties. Employees will be trained in the proper handling and disposal of such materials, and expected to follow company and OSHA safety guidelines.

Reasonable accommodations will be made for qualified individuals with disabilities to enable them to perform the essential functions of the job, This description is intended to provide the basic guidelines for meeting job requirements. Responsibilities, skills, knowledge, and working conditions may change over time and as needs evolve.

Essential Functions:

Professional appearance, provide patient-centered care, have a positive attitude and be a team player.
Performs administrative duties, such as answering and screening phone calls, making appointments, collecting co-pays and other patient balances, taking and relaying messages, updating and verifying patient demographic information, keeping necessary logs, and other recordkeeping responsibilities.
Fulfills clerical responsibilities as assigned which may include but not limited to: obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms, requisitions as needed, managing charts to ensure information is completed and filed/added to patient’s electronic record appropriately.
Fulfills organizational responsibilities as assigned which may include prior authorizations, follow-up regarding transition of care, call patients to ensure they complete their annual wellness visit, screenings, and testing.
Prepares patient charts/assists with pre-visit planning prior to appointment, and maintains patient electronic charts.
Interviews patient collecting patient medical/social history, performs health risk screenings, takes accurate vital signs, accurately identifies medication changes, updates allergy information and records information in patient electronic chart at each visit.
Other clinical duties may include: venipuncture, EKG’s, collecting and processing specimens, sterilization of equipment; able to give Vaccines and injections, assists physician(s) and nursing staff with procedures. Able to do CLIA labs in the office eg: UA, pregnancy test, Strep test, etc
Monitors and communicates and documents changes in patient condition.
Prepares, cleans, organizes, and stocks exam rooms with proper supplies/equipment
Effective communication relating to patients and/or staff. Follows company policies related to HIPPA, confidentiality, OSHA, universal precautions, and blood-borne pathogens. Remains current in latest policies and proper procedures.
May be asked to perform other duties as may reasonably be necessary for effectively operating in a medical office environment.

Knowledge & Skills:

Medical terminology, coding, billing, and office procedures.
Knowledge of grammar, spelling, punctuation, for drafting reports and correspondence.
Basic math and accounting skills.
Skills to operate computers, printers. Fax machines, copiers, scanners.
Demonstrate proficiency in: drawing blood, taking vitals, vaccine administration, telephone etiquette, customer service
Customer Service Skills
Time Management Skills.
Organizational skills.
Knowledge of OSHA, HIPAA regulations
Ability to perform EKG

Abilities:

Ability to input data and key accurately into computers utilizing standard and proprietary software programs.
Ability to read, understand, and follow oral and written directions.
Ability to file, sort, and organize files in numeric and alphabetic systems.
Ability to communicate clearly, accurately, and concisely in a diplomatic manner.
Able to establish and maintain effective working relationships with patients, physicians, and co-workers.

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