Manager, Patient Engagement



Charlotte, NC, USA
Posted on Thursday, May 23, 2024
We are searching for a Manager, Patient Engagement to join the team! This manager is responsible for defining the strategy, planning and performance of ACS patient communications. This role will maintain communications with partner practices and continuous improvement of patient engagement initiatives to build strong relationships to meet quality and performance goals. This role will collaborate with various internal departments to develop and achieve continuous improvement of marketing content, communications and operations.

Essential Duties and Responsibilities:

  • Develop patient engagement strategy and planning for various lines of business,
  • support of key results (KRs) and product launch planning.
  • Manage and coordinate content development and activities for execution of effective multi-channel communications to comply with health literacy and other patient-facing best practices.
  • Foster patient experience with a keen eye on how patients will interpret and feel when encountering required and non-required communications including but not limited to direct mail, print, digital, SMS, email and in-clinic communications.
  • Optimize and oversee report generation, quality control procedures, standard operating procedures and documentation.
  • General project management, including creating timelines for deliverables, setting and keeping deadlines, assisting with brainstorming and strategy meetings and coordinating with outside vendors.
  • Interpreting market data, competitive intelligence and performance results to further refine segments and marketing strategies.
  • Supporting and personally contributing to the creation and adoption of operational process improvements.
  • Other duties as assigned

Required Skills and Abilities:

  • Promote and foster a professional, positive, dynamic team environment through exemplary leadership.
  • Negotiate the purchase of goods and services from print and technology vendor/s in accordance with company purchasing policies and budgetary restrictions.
  • Collaborate across departments including marketing, product, program owners to understand stakeholder needs, strategy and business objectives.
  • Build system for reporting and tracking campaign performance.
  • Stay up to date with patient experience/engagement, digital technology and direct mail regulations and trends.
  • Effectively prioritizing and personally managing a variety of projects and tasks to meet deadlines and budget targets.
  • Take a multi-faceted and creative approach to problem solving.

Required Education and Experience:

  • Bachelor’s Degree
  • 5 Years Channel Marketing & Project Management Experience

Preferred Education and Experience:

  • Master’s Degree
  • Direct Mail, Text Messaging, Print, Email, Media
  • Project Management Certification
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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