Solutions Analyst II, Remote



Bethesda, MD, USA
Posted on Thursday, May 30, 2024
Aledade Plus (A+) offers innovative care programs, campaign support, and revenue services to help practices succeed with their complex patients, quality goals, and financial health. The Solutions Analyst II involves managing and coordinating multiple integration and implementation projects with third-party vendors. This role requires strong leadership skills, technical expertise, and the ability to streamline workflows for maximum efficiency. In doing so, you’ll engage with a variety of internal and external stakeholders to ensure the timely execution of interfaces from planning and discovery through implementation, connectivity, and data delivery.
A+ employs a technology stack composed of both externally-sourced and internally developed systems. Your day may involve troubleshooting a complicated technical issue, exchanging data with vendors, leading conversations with operational counterparts on standardizing implementation and integration processes, or consulting on new product development with engineering teams. You'll adopt a hands-on approach to the onboarding of partner vendors, lead configuration and data exchange processes. Expertise in various aspects of technology and communication skills will be crucial to success in this dynamic position.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US or from our offices in Durham, NC; New York, NY; Austin, TX; or Bethesda, MD

Primary Duties:

  • Confidently leads the integration and implementation of multiple Aledade Plus integrations projects’ lifecycle simultaneously in accordance with Aledade’s data specifications and service level agreements to integrate with third-party vendors
  • Ability to lead process improvement on integrations and implementation processes
  • Collaborate with the Engineering/Product Manager(s) to inform customers on resolution of any integration related update, fix or implementation to ensure satisfactory outcome for the vendor
  • Lead the testing of data (Basic SQL knowledge) received from vendors into production, and provide evaluations in order to improve the process
  • Timely documentation of project activities in Jira to support management reporting and stakeholder communication
  • Implementing effective vendor relationship management strategies to drive ongoing collaboration and communication
  • Lead implementation and integration process steps for vendors for use by other team members
  • Ensure all changes comply with company data and security policies
  • Develop expertise in various third-party applications to become a leading Subject Matter Expert (SME)
  • Lead configurations and change requests for current systems and future technology

Minimum Qualifications:

  • Bachelor’s degree in a technical field, or 5+ years of relevant experience in managing integrations and implementation projects in healthcare.
  • 5+ years relevant experience defining implementation best practices, playbooks, workflows, and self-guided support assets..
  • 5+ years experience defining implementation best practices, playbooks, workflows, and self-guided support assets.
  • 2+ years direct experience configuring and managing software.
  • 2+ years experience leading vendors through intricate technical workflows and processes, and understanding their susceptibilities to system modifications, app upgrades, or improvements.
  • 2+ years experience gathering technical requirements and engaging with stakeholders and cross-functional partners.
  • Proficient in basic SQL (SELECT, MERGE, UPDATE, JOIN, etc.)

Preferred Qualifications:

  • Expert understanding of API’s and the ability to work with internal/external stakeholders to troubleshoot and debug technical issues.
  • Focused on outcomes, possessing the skill to organize and oversee numerous projects
  • Expert in managing vendor relationships.
  • Experience leading technical discovery to understand vendor(s) technical landscape (data required vs data received) and explaining data flow/integration.
  • Excellent organizational and communication skills required.
  • Experience with performing system testing (User Acceptance Testing (UAT))
  • Experience with connectivity concepts, including SFTP, VPN.
  • Proven ability to analyze and synthesize data to develop sound conclusions.
  • Jira, Tableau, Salesforce, Google Suite
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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