• Welcomes and greets all patients and visitors, in person or over the phone
• Front Office staff rotates seating between Check in, Check Out and other desks to answer calls from patients and to help them achieve comprehensive care in a timely manner.
• Answers phones while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Obtain patient demographic information, copies of insurance cards, driver license, billing information and enter it into the computer in a timely fashion.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Handle appointment scheduling.
• Responsible for all incoming and outgoing faxes, also takes care of Providers Pre-Certifications and Prior Authorizations.
• Front office staff may have to work an evening shift and or Saturday shift.
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Education Requirements

• Education: High school diploma or graduation equivalency degree (GED).
• Knowledge of office procedures and medical terminology including but not limited to administrative processes and procedures, preparing patient charts, and basic computer skills.