Senior Customer Success Executive
Auditoria.AI
Sales & Business Development, Customer Service
United States
Posted on Mar 3, 2026
Senior Customer Success Executive
US
Customer Success
Remote
Full-time
About Us
We're an AI-driven SaaS automation provider for corporate finance that automates back-office business processes involving tasks, analytics, and responses in Accounts Payable and Accounts Receivable. By leveraging natural language processing, artificial intelligence, and machine learning, based on proprietary small language models and commercial LLMs, Auditoria removes friction and repetition from mundane tasks while automating complex functions and providing real-time visibility into cash performance. Corporate finance and accounting teams use Auditoria to accelerate business value while minimizing heavy IT involvement, improving business resilience, lowering attrition, and accelerating business insights.
Founded in 2019 and backed by KPMG, Workday Ventures, Dell Technologies, Venrock, Innovius Capital, Sentinel Global, NeoTribe Ventures, Engineering Capital, and Firebolt Ventures, we build AI Team Mates that drive intelligent automation by combining fine-grained analytical orchestration of a company's typical financial and audit workflows with conversational AI, delivering rapid value to the finance/audit back office.
We've received numerous awards including:
- CBInsights Fintech 100 - 2025
- Global Excellence Awards - Best AI-Driven Finance Automation Platform - 2025 Winner
- Q3 2024 Constellation ShortList™ for AI-Driven Cognitive Applications for the fifth year in a row.
- The Gartner Emerging Tech Impact Radar: Artificial Intelligence Report 2024 named Auditoria as a sample vendor for Composite AI.
- Named a sample vendor for intelligent applications in finance in the Hype Cycle for Autonomous Accounting, 2024, the Hype Cycle for Finance AI and Advanced Analytics, 2024, and the Hype Cycle for the Future of Enterprise Applications, 2024 reports.
About the Role
We’re seeking a Senior Customer Success Executive with a strong background in finance or accounting to join our team. In this role, you will be the strategic partner and quarterbacking the relationship during the post sales customer lifecycle to a portfolio of high-value enterprise accounts, ensuring customers achieve maximum value from our platform and remain reference-able, loyal partners. Your focus will be on driving Net Revenue Retention (NRR), managing renewals, mitigating churn, and identifying expansion opportunities.
Key Responsibilities
- Increase NRR: Develop and execute success plans that maximize customer value, product adoption, and expansion opportunities.
- Renewals & Churn Mitigation: Own the end-to-end renewal process for your portfolio, identifying risks early and deploying proactive strategies to mitigate churn.
- Customer Reference-ability: Build trusted relationships with key customer stakeholders to drive advocacy, reference-ability, and participation in marketing, sales, and retention initiatives (case studies, testimonials, webinars, reference calls, etc.).
- Strategic Account Management: Act as a strategic advisor to finance / accounting and IT stakeholders, guiding them on best practices and helping drive operational transformation.
- Data-Driven Engagement: Leverage customer usage data and health metrics to identify at-risk accounts and growth opportunities; lead QBRs and executive briefings to drive value realization throughout the enterprise customer account.
- Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, Professional Services, Engineering, and Support to deliver a seamless and value-driven customer experience.
- Voice of the Customer: Collect, synthesize, and share customer feedback to inform product strategy and drive continuous improvement.
Qualifications
- 7+ years of experience in Customer Success, Account Management, or Consulting in a B2B SaaS start-up environment
- Proven success in driving NRR growth, managing renewals, and reducing churn in a high-touch customer environment via a data driven, AI/ML approach
- Strong understanding of accounting and financial operations (background in accounting or finance is a plus).
- Excellent relationship-building, communication, and executive presence.
- Strong analytical skills and experience using data to drive decision-making.
- Passion for innovation and helping customers succeed in a fast-paced, dynamic environment.
- Must be currently authorized to work in the United States without employer sponsorship, as we are unable to sponsor or transfer visas for this position.
- Remote candidates in the United States will be considered.
Benefits & Perks
- Competitive compensation package
- Early-stage equity options
- Comprehensive health and medical benefits
- Generous PTO policy
- Flexible work environment
- Opportunity to shape the future of AI in enterprise finance
- Collaborative, innovation-driven culture
Auditoria.AI is an equal opportunity employer committed to building a diverse and inclusive team. We welcome candidates of all backgrounds passionate about combining cutting-edge AI with practical business solutions.
Please no third party recruitment agencies/vendors at this time, thank you.
Req ID: R04