Inbound Call Coordinator Entry

Castlight Health

Castlight Health

Nevada, USA · Remote

USD 17.12-21.4 / hour

Posted 6+ months ago

Job Description Summary

Entry level inbound call coordinator position. Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

How will you make an impact & Requirements

Primary duties may include but are not limited to:

  • Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.

  • Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.

  • May obtain related documentation (e.g., patient information, insurance coverage).

  • This is the entry level for the Inbound Call Coordinators.

  • Has little or no prior relevant training.

  • Acquires basic skills to perform routine tasks.

  • Work is prescribed and completed with little autonomy.

  • Works with either close supervision or under clearly defined procedures.

Requirements:

  • Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

Compensation: $17.12/hr. - $21.40/hr. & bonus eligible