Job Description Summary

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Responsible for providing supervision and leadership to the administrative and non-physician clinical staff of a large care center and may be responsible for multiple care centers. This role within CareMore performs the responsibilities of a medical assistant on a limited basis (20% or less of their time). Primary duties may include, but are not limited to: Implements and monitors operational/office policy and procedures. Ensures office processes are efficient, supports the care center, and enhances patient satisfaction and retention. Analyzes daily office operations and utilization of resources. Maintains appropriate staffing levels and morale. Interacts with regional manager to facilitate office operations to meet company objectives. Conducts monthly staff meetings. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

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How will you make an impact & Requirements

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• Oversight of approximately 20 associates of the daily operations of the medical office to ensure smooth, efficient workflow while also reviewing/ maintaining compliance with organization procedure and policies

• Supervision of front desk staff, medical assistant, and clinic referral specialists

• Needs to be on board with various changes and manage changes with the team locally and supporting staff with the changes

• Understand the demographics of membership and oversight on patient engagement, clinic/provider productivity​ while maintaining patient satisfaction

• Insights of culture, coaching, problem solving​

• Medical assistant background, being able to jump in for clinic coverage when needed ​

• Being able to collaborate with other departments within the organization, such as STARs, HEDIS, Outreach, Call Centers, etc.

• Responsible for payroll processes, schedule management across the teams, PTO and coverage

• Recruit, hire, train and evaluate associates on annual competencies, 1:1s with reports on minimal quarterly basis, but also as needed

• Address patient concerns, complaints and response to grievances and report any incidents

• Attend various meetings on market updates, needs, with team

• Oversight of the different health plans, metrics, data, scorecards

Requirements:

• Requires a high school diploma

• Minimum of 5 years experience in a physician office; or any combination of education and experience which would provide an equivalent background.

• Experience with managed care and Fee-For-Service reimbursement requirements strongly preferred.

• Medical Assistant Certification required

• Satisfactory completion of a Tuberculosis test required.

Compensation: $53,676K - $67,095K & bonus eligible

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