Patient Care Specialist I
Castlight Health
Job Description Summary
Clerical role as Front Desk in a primary care office
How will you make an impact & Requirements
• Greet and check in patients upon arrival at the medical office.
• Answer phone calls and schedule appointments for patients.
• Collect patient copays and update patient information in the electronic medical records system.
• Handle patient inquiries and provide excellent customer service. • Works under moderate supervision.
• Efficiently process all urgent specialist referrals, appointment ticklers, and urgent medical records release requests.
• Understand billing flags for outstanding balances. • Perform general administrative tasks such as faxing, and scanning documents, etc.
• Uses software following established protocols for documentation, responding to requests, and initiating appropriate tests and orders.
• Maintain HIPAA-compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
• Maintains clinical proficiency in practice-specific competencies.
• Assist the Practice Manager with assigned administrative duties as assigned.
• Demonstrate excellent service to internal team members and patients.
• Perform other related duties as assigned.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.