Practice Administrator
Castlight Health
Job Description Summary
The Practice Administrator oversees the strategic and daily administrative operations of one or morehealthcare practices, ensuring alignment with the Group's overall vision to enhance organizational
performance across key operational metrics, including efficiency, financial management, compliance, and staff
coordination. This role oversees administrative functions including revenue cycle management, billing, human
resources, budgeting, financial analysis, workflow optimization, and recruitment.
How will you make an impact & Requirements
Responsibilities
• Oversee and provide support for generally four (4) + providers, ensuring efficient operation and
compliance with established standards.
• Manage and optimize administrative workflows to ensure consistent, high-quality support
services.
• Monitor and report on key operational metrics to support organizational goals.
• Own the financial budget for assigned practices, reviewing monthly financial statements for
accuracy, and resolving discrepancies.
• Prepare and analyze financial and statistical reports to identify cost-saving opportunities and
improve financial performance.
• Ensure timely and accurate posting for demographics and charges; implement coding changes as
needed.
• Collaborate with leadership and stakeholders to implement operational plans and resolve
administrative challenges.
• Coordinate and facilitate administrative meetings, including preparation of agendas and
minutes.
• Implement and enforce policies and procedures that align with organizational standards.
• Serve as liaison between departments to streamline communication and operational efficiency.
• Design staffing models to optimize administrative workflows, recruit, train, and manage
administrative staff.
• Support provider recruitment efforts from an administrative perspective.
• Assist in onboarding new providers with a focus on administrative processes.
• Identify opportunities for continuous improvement in administrative operations.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.
Qualifications
• High School Diploma or GED required.
• 5+ years of healthcare management experience in a physician practice setting, preferred not required.
• 3+ years of operations management experience leading clinical and operational teams.
• A deep knowledge of all practice disciplines is required, including revenue cycle, billing, patient
experience, human resources, budgeting, financial analysis, clinical workflows, and recruitment.
• Financial experience, budgeting, working with spreadsheets, accounting reporting systems and
software, Excel, and similar database reporting is a plus.
• Ability to maintain an improvement mindset for the practice and align the practice and provider goals
with those of the organization.
• Proven experience in managing multiple practices, demonstrating the ability to effectively coordinate
resources and enhance performance across diverse teams
• Able to relate to, interact with, and understand personality types and different kinds of people.
• Ability to work independently in a fast-paced, cross-functional environment.
Physical Demands
• Sedentary work. Exerng up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to li, carry, push, pull, or otherwise move objects. Repeve moon.
Substanal movements (moons) of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an acvity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to li to 15 lbs. independently not to exceed
50 lbs. without help.