Band

Level 1

Job Description Summary

-Supports all activities within the assigned Quality department. Contributes to the implementation, maintenance, and execution of the assigned Quality and/ or Laboratory Systems in an effective and compliant manner.

Job Description

Major accountabilities:

• Provides technical and/ or administrative support to the Quality Organization.
• Performs simple, routine, repetitive activities as directed by supervisor.
• Follows Standard Operating Procedures (SOPs) and/or Laboratory Methods in an effective and compliant manner.
• Provides assistance in the preparation of documents (e.g. reports, records, presentations).
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Customer satisfaction -punctuality rate -Jobs done on time, following the specified cycle time -Consistent compliance with GMP and Health, Safety and Environment guidelines and Standard Operating Procedures -No complaints with regulatory inspections

Minimum Requirements:
Work Experience:

• Technical knowledge.
• Collaborating across boundaries.
• Operations Management and Execution.

Skills:

• Continuous Learning.
• Dealing With Ambiguity.
• Gmp Procedures.
• Qa (Quality Assurance).
• Quality Control (Qc) Testing.
• Quality Standards.
• Self Awareness.
• Technological Expertise.

Languages :

• English.

Skills Desired

Continuous Learning, Gmp Procedures, Managing Ambiguity, Qa (Quality Assurance), Quality Control (Qc) Testing, Quality Standards, Self-Awareness, Technical Knowledge