We are looking for an experienced and enthusiastic Support Director to join and lead our amazing team in Israel and India towards continuous improvement and enhanced customer satisfaction.

• At least 5 years of experience managing global technical support teams
• Extensive hands-on experience and deep technical understanding in Networking/Storage/Security areas
• Technical BA/BSc degree or an equivalent combination of education and experience in a computer technology field
• Strong customer-oriented approach with excellent interpersonal skills
• High organizational and analytical capabilities
• Ability to handle multiple tasks and problem resolution efficiently
• Fluent in English (verbal and written)

Managerial Capabilities:

• Proven experience in managing and mentoring diverse teams, preferably across multiple locations such as Israel and India
• Ability to drive team performance, ensuring high standards of technical support and customer service delivery
• Strong leadership skills with the ability to set team goals, monitor performance, and provide regular feedback
• Capable of handling escalations and ensuring prompt resolution of critical customer issues
• Hands-on management style with a proactive approach to problem-solving and process improvement

• Lead and manage a team of technical support engineers, fostering a collaborative and high-performing work environment
• Provide hands-on assistance and mentorship to team members
• Ensure continuous improvement of support processes and customer satisfaction levels
• Communicate customer needs and wishes to the development team
• Organize and analyze support operations to enhance efficiency and effectiveness