Service Delivery Engineer
CTERA Networks
Operations
Sydney, NSW, Australia
Posted on Oct 22, 2024
Service Delivery Engineer
- Australia (Sydney)
- Senior
Description
Service Delivery Engineer
CTERA Networks is a global leader in cloud storage and enterprise file services, delivering cutting-edge solutions to companies worldwide. We are looking for a highly technical and independent Service Delivery Engineer to join our team help us deliver exceptional service to our customers.
Requirements
- Strong technical background with hands-on experience in enterprise IT environments, including cloud services, networking, and storage solutions.
- Proven experience in service delivery or a similar technical role, preferably in the cloud or enterprise software industry.
- Ability to troubleshoot and resolve complex technical issues, with strong problem-solving skills.
- Self-starter with the ability to work independently and manage multiple projects simultaneously.
- Excellent communication skills with the ability to work closely with clients and internal teams.
- Relevant certifications (e.g., AWS, Azure, Cisco, etc.) are an advantage.
- Australian MOD clearance – Advantage.
Responsibilities
- Act as a key technical resource during the pre-sales and post-sales processes, contributing to solution design and customer satisfaction.
- Provide post-deployment support and troubleshooting to resolve any technical issues quickly and efficiently.
- Collaborate closely with clients to understand their needs, offering expert guidance and technical solutions.
- Work cross-functionally with product, engineering, and support teams to deliver the best possible experience for customers.