Network Security Engineer L1



Makati, Metro Manila, Philippines
Posted on Thursday, May 11, 2023


The Network Security Engineer L1 will be responsible for firewall configuration changes, basic troubleshooting, turning up new clients, and following up with clients regarding existing issues.

  • Actively working tickets in the Network Security Engineer L1 Ticket Queue within the contracted SLA
  • Follow up with open client tickets every 24 hours until closed
  • Ensure all tickets are updated and assigned prior to leaving
  • Follow through and/or escalate issues that cannot be resolved to Level 2 Engineers
  • Available and logged in to receive phone calls at all times with exception to breaks and lunch
  • Participate in training
  • Provide 24x7 on-call support one week intervals based on the schedule
  • Performs tasks as they may be assigned by the supervisor and team lead
  • Monitor logs of devices in order to provide daily reports and analysis


  • Working knowledge of the Fortinet Firewall
  • Prior experience working in a network operations center or security operations center
  • Hands on experience working with configurations on firewall and other security appliances
  • Excellent verbal and written communication skills including experience documenting activities in a ticketing system
  • Passion for learning and exploring the latest and best practices in network security
  • Thorough understanding of basic networking principles and services
  • Knowledge of firewalls
  • Independent problem solving experience
  • Security+ and/or Network+ Certifications (or equivalent) is a plus
  • Recent graduates with good educational background or with CCNA are also welcome to apply
  • Open to work on a shifting schedule.