ABOUT THE ROLE

The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals.

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Duties/Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements.
• Track customer issues and resolutions

Required Skills/Abilities:

• Knowledge of computer software, operating systems, hardware and networking
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills
• Communication skills
• Ability to provide professional and courteous customer service.
• Positive and professional demeanor
  

Education and Experience:

• A+/Network+ certification preferred.
• Previous experience in IT, customer service, or other related fields