ABOUT THE ROLE

The Network Security Engineer L1 will be responsible for firewall configuration changes, basic troubleshooting, turning up new clients, and following up with clients regarding existing issues.

• Actively working tickets in the Network Security Engineer L1 Ticket Queue within the contracted SLA
• Follow up with open client tickets every 24 hours until closed
• Ensure all tickets are updated and assigned prior to leaving
• Follow through and/or escalate issues that cannot be resolved to Level 2 Engineers
• Available and logged in to receive phone calls at all times with exception to breaks and lunch
• Participate in training
• Provide 24x7 on-call support one week intervals based on the schedule
• Performs tasks as they may be assigned by the supervisor and team lead
• Monitor logs of devices in order to provide daily reports and analysis

QUALIFICATIONS

• Working knowledge of the Fortinet Firewall
• Prior experience working in a network operations center or security operations center
• Hands on experience working with configurations on firewall and other security appliances
• Excellent verbal and written communication skills including experience documenting activities in a ticketing system
• Passion for learning and exploring the latest and best practices in network security
• Thorough understanding of basic networking principles and services
• Knowledge of firewalls
• Independent problem solving experience
• Security+ and/or Network+ Certifications (or equivalent) is a plus
• Recent graduates with good educational background or with CCNA are also welcome to apply
• Open to work on a shifting schedule.