ABOUT THE ROLE

Responsibilities include tier II support for firewall configuration changes, advanced troubleshooting, monitoring all client devices, turning up new clients, and following up with clients regarding existing issues.

• Actively working tickets in the Network Security Engineer L2 Ticket Queues within the contracted SLA
• Follow up with open client tickets every 24 hours x`until closed
• Ensure all tickets are updated and assigned prior to leaving
• Receive escalations from Level 1 Engineers and escalate issues that cannot be resolved to Level 3
• Available and logged in to receive phone calls at all times with exception to breaks and lunch
• Participate in and assist with training
• Provide 24x7 on-call support one week intervals based on the schedule (as needed)
• Performs tasks/projects as they may be assigned by the supervisor and team lead
• Monitor logs of devices in order to provide daily reports and analysis

QUALIFICATIONS:

• Intermediate to advanced knowledge of Fortinet and Cisco Firewalls and Routers
• Prior experience working in a network operations center or security operations center
• Hands on experience working with configurations on firewall and other security appliances
• Excellent verbal and written communication skills including experience documenting activities in a ticketing system
• Passion for learning and exploring the latest and best practices in network security
• Thorough understanding of basic networking principles and services
• Intermediate to advanced knowledge of firewalls & routers
• Independent problem solving experience
• Fortinet NSE 7, associate level (Cisco, CheckPoint, Palo Alto, Juniper) Certifications (or equivalent)
• Willing to work on a shifting schedule.