Job Summary:

The Billing Specialist is an entry-level billing position within the Accounting department. This role is responsible for the accurate and timely entry, review and distribution of customer invoices.

Duties/Responsibilities:

• Adding new customers’ records as they launch.
• Updating billing records with contact information changes and product changes.
• Research and respond to customer billing inquiries.
• Process credit and debit adjustments.
• Ensuring accurate monthly billing by reviewing upload reports.
• Reviewing invoices prior to mailing and creating manual invoices when needed.
• Updating reseller and referral partner monthly reports.
• Escalating customer issues, other than billing, to the appropriate department.
• Working closely with the Billing Manager to ensure successful customer experiences.
• Performs other related duties, as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Excellent customer service, able to defuse anger and come to a mutually beneficial conclusion.

Education and Experience:

• Bachelor’s Degree in Accounting or international equivalent.
• 0 - 2 years of experience in customer service and/or billing preferred.
• Experience with billing and/or CRM tools.
• Experience with Microsoft Office especially MS Excel and Word.