Customer Success Associate

Dataminr

Dataminr

Customer Service, Sales & Business Development
Melbourne, VIC, Australia
Posted on Thursday, May 23, 2024

See yourself at Dataminr

As a Customer Success Associate, you will drive First Alert product adoption, renewal, and usage among First Alert customers, as well as build a strategy to foster account growth. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use First Alert. This role is based in the Eastern Australian time zone.

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold. We are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

  • Comprehensive medical, dental and vision insurance plan options for employees domestic partners and their dependents

  • Generous PTO, flexible sick days and remote working options

  • Paid parental leave and family forming benefits

  • Mental health benefits and support

  • Company equity (RSUs)

At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more.

The opportunity

  • Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio including product adoption, renewal and high customer satisfaction.

  • Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise-level objectives.

  • Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, training, and execution of playbooks / regular check-ins.

  • Serve as a First Alert platform expert ensuring customer engagements support organisational goals and drive positive outcomes for the customer beyond basic platform features and functionality.

  • Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams.

  • Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth.

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

  • Bachelor's degree or equivalent relevant experience in a related field AND 3 years of customer success/account management experience supporting the public sector, including but not limited to Federal, State, and Local government organizations.

  • Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management.

  • Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision-makers in the form of a presentation.

  • High level of accountability and the ability to execute independently on multiple and competing projects and deadlines.

  • Proficiency in speaking and writing Japanese is highly desired but optional.

About Dataminr

Dataminr, the world’s leading real-time information discovery platform, delivers the earliest warnings on high-impact events, emerging risks and other critical business information far in advance of other sources. Recognized as one of the world’s leading AI businesses, Dataminr enables faster response, more effective risk mitigation and stronger crisis management for public and private sector organizations spanning global corporations, first responders, NGOs and newsrooms. Most recently valued at $4.1B, Dataminr serves more than two-thirds of the Fortune 50 and half of the Fortune 100 companies and over 650 newsrooms worldwide.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with Dataminr's data privacy notice available here: https://www.dataminr.com/privacy-policy and applicable data protection laws. By providing your details and applying via our careers website, you acknowledge that you have read our data privacy notice. If you have any queries, please contact the People Team at hr@dataminr.com or our Legal department at legal@dataminr.com.