At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

We are planning to deliver the best care for consumers in healthcare - and that’s going to require some new and better tools, and some new and better data analytics. Most healthcare teams don’t have the tools and data they want at their fingertips. Their systems are siloed, high latency, and transaction focused… all of which make it difficult to move healthcare to a world where we pay for value and care for members seamlessly. So while we are gearing up to deliver outstanding care, we are also building the tools that the whole industry needs to transition to better care instead of just more care. This will be the first platform of its kind in healthcare.

We are seeking an experienced Senior Product Manager with a strong background in healthcare, especially with experience in the payer/insurance sector. The ideal candidate should have a track record of quickly acquiring knowledge of new domains, a proven ability to dissect highly complex problems, and demonstrated successful partnership with operational stakeholders to scale and achieve targeted operational outcomes using a data-driven approach. In this role, you will have the opportunity to radically scale the management of our delegated vendor operations (e.g., Pharmacy Benefits Manager, Supplemental Benefit Vendors, etc.).

Responsibilities will include:

• Collaborate closely with the business operations team to define & internalize key operational objectives and performance indicators. Utilize innovative approaches to identify technological solutions to support these goals and drive continuous improvement to the KPIs.

• Develop and implement an outcome-driven product roadmap to bolster and scale our delegated partners operations spanning the pharmacy, supplemental benefits, and our core data exchange platform.

• Lead the prioritization and execution of technical improvements essential for achieving the outcomes. Foster close collaboration with counterparts and stakeholders from operations, engineering, data, and other relevant teams throughout the organization.

• Take ownership of managing the product improvement backlog, ensuring clear articulation of business requirements (e.g., problems to solve, new business needs), define epics and user stories across technical improvement areas such as engineering and data.

Attributes to success:

• A super proactive “get it done” attitude — and the skills to back it up. Love the details and organizational skills are a strong-suit.

• Strong passion in process improvements leveraging technology to achieve business outcomes

• Strong analytical skills, love digging into data and making data-driven decisions. SQL Proficiency is strongly preferred.

• The uncanny ability to get everyone on the same page in a complex cross-functional environment

• Excellent communication skills, including ability to clearly articulate needs, objectives, priorities, and strategy in writing

• Ability to manage a wide array of stakeholder groups; including the ability to listen and solicit carefully and synthesize all their input into an action plan, then communicate it back to them — and eventually, the whole company

• Comfort with the uncertainty inherent in a startup

• Deep desire to make U.S. healthcare better

Required skills and experience:

• 7+ years of product management or product development experience

• A proven track record of shipping products with business value

• A history of translating customer insights into tools that customers love to use

• Excellent communication skills — you will need to work with a highly cross-functional team

• Hands-on experience in operations, operations strategy, and engineering

• Knowledge of healthcare, or an enthusiasm to learn
  

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Salary Range: $150,000 - $170,000 annually

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.