At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

The Provider Operations team is responsible for delivering tight operations, meaningful data and analytics, user-friendly tools and content, and shared best practices across markets. Foundational to this strategy is our ability to be an engine of accurate provider data, which is inherently complex, messy, and ever-changing. Our ability to have accurate and accessible provider data allows us to better serve our members and providers, reduces our administrative cost and burden, and informs our strategic business decisions and core operations. This role will be responsible for leading projects to support navigating members to high quality, low cost providers and evolving our provider directory into a strategic tool for care navigation. We’re looking for a senior leader who is technically capable of finding insights and turning insights into action.

Your Responsibilities and Impact will include: (6-7 bullets max recommended)

• Develop and execute initiatives to support navigating members to high quality providers

• Business owner of Devoted’s external Provider Directory and internal provider search tooling, leading our effort to continuously improve the usability and usefulness of our directory to match our strategy

• Quantitatively and qualitatively review directory utilization to identify opportunities to improve effectiveness

• Develop and improve methodologies to continuously evaluate our in-network providers based on quality, accessibility and patient experience to inform our care navigation initiatives

• Partner with key leaders across network, member service guide and clinical to enable teams to support care navigation efforts to improve the quality of seen specialists

• Partner with product and engineering to build directory and care navigation tools in support of goals

• Evaluate vendor landscape and manage vendor relationships

Required skills and experience:

• Bachelor’s degrees and a minimum of 6 years of relevant experience

• Previous Healthcare experience and/or startup experience

• Proficient in analyzing data sets to generate insights

• Strong communication skills to facilitate collaboration and influence stakeholders

• Exceptional organizational skills, adept at prioritizing tasks effectively to consistently meet deadlines

Desired skills and experience:

• Experience developing and implementing systems and processes to achieve KPIs

• Experience supporting growth through process, technology and offshore teams

• Thrives in a fast paced, metrics driven environment

• Comfortable with ambiguity
  
  Salary Range: $104,500-152,569 annually (plus bonus and equity)
  

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.