At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

At Devoted we provide excellent clinical care to our members through a unique and collaborative approach. We are looking for a Compliance Operations leader that will be a significant contributor to the overall success of the central clinical function for Devoted Medical. This position will develop, execute, and refine Medical Group integrity operations to identify trends and opportunities, and develop initiatives for continual improvement. You will play a key role in the oversight of legal and compliance operations as well as the quantification of business health.

Your Responsibilities and Impact will include:

• Ownership of Policy & Procedure committee

• Maintain Central business policies: Will be responsible for authoring central/XF policies and sending them to the Director, Practice Operations for approval

• Ensure operational oversight of compliance obligations as defined by org: Monitoring of state guides and ensuring updates are disseminated out to impacted teams; Coordinator of control documentation for regulatory requirements and other internal policies (ie, ICFR, ERM, Program Documentation, Compliance and Business Resilience Activities; Oversight of Billing and Compliance for Devoted Medical

• Regulatory Comms Process: Responsible for XF collaboration on implementation plan for actionable bills

• CAP assistance for Devoted Medical: Ensuring that DevMed business owners are held accountable for addressing non-compliance in a timely manner

• Patient Safety Org Coordinator: Triaging and tracking of events that are reported to the patient safety committee; Gathering of insights and reporting from safety events, and sharing with other members of the patient safety committee; Global insight determination and action

• State of Emergency Response and Coordination for Devoted Medical: Works closely with Director, Practice Operations and Dev Med COOs

• Compliance Performance Index reporting

• ”Complaint” Coordinator for Devoted Medical: Liaison with the health plan on grievances, and work with functional teams to address for Devoted Medical

• Report out trends, and make recommendations on process improvements, etc
  

Required skills and experience:

• 5+ year professional experience in Clinical or Medical Group Operations

• Ability to work in a startup, fast-paced environment

• Experience in reviewing regulatory information and its application to the business

• Experience in estimating, planning, and executing large scale, time-sensitive initiatives

• Track record of successfully managing queues, developing and implementing processes, and setting and achieving targets

Desired skills and experience:

• 5+ years professional experience in Compliance Operations

• Bachelor’s Degree in Business or Risk Management (or related field)

Salary range: ​$105,000 - $145,000 annually

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.