Triage Registered Nurse (Nights)

Doctor On Demand

Doctor On Demand

Posted on Friday, September 15, 2023
The Remote Triage Registered Nurse / RN supports patients and their families by providing clear, safe and effective telephone triage using evidence-based processes and tools. The Registered Nurse on this team will blend critical thinking skills with a decision support tool enabling safe, standardized care to our patient population.
Sunday-Thursday 7p-4a PST (Pacific Standard Timezone)

Essential Job Duties:

  • Respond promptly to each incoming call and assist patients by providing standardized care and benefits navigation, while quickly developing a friendly, yet professional rapport over the phone
  • Conduct a thorough clinical assessment of symptoms and confidently determine the appropriate level of care required to safely meet the patient’s medical need, and refer them using established guidelines
  • Follow standard procedures and protocols related to the triage service
  • Educate and communicate recommendations to patients thoroughly in patient-friendly language
  • Successfully route members to additional internal/external benefits and community resources, when needed
  • Provides care based upon the Included Health Core Values
  • Provides triage and support for urgent member prescription needs
  • Serves as a central point of contact for all Included Health member emergency escalations
  • Participate in team meetings and continuous quality improvement


  • Bachelor of Science in Nursing required
  • Registered Nurse, currently residing and licensed in a compact state with eligibility to obtain RN licensure in all 50 states
  • 2+ years experience in a triage setting, preferably some of that experience being focused on phone triage, or 2+ years experience in an emergency room, or 4+ years experience in an ambulatory primary care role that included triage
  • Ability to work in PST Timezone
  • Rotating holiday and weekend rotation (every 3rd weekend for Full Time and every other weekend for Part Time)
  • Expertise in advanced clinical decision making
  • Comfortable working with a wide variety of medical conditions for both pediatric and adult populations
  • Experience in engagement in complex decision making, including situations of uncertainty
  • Excellent written and verbal communication skills. The ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.
  • Strong competence and ability to use multiple computer/medical record systems, as well as Google suite
  • Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet role specific metrics without sacrificing quality. Good judgment for balancing priorities is a must.
  • Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education.

Other Skills/Abilities:

  • Self-disciplined, energetic, passionate, innovative and flexible
  • Must be able to work independently remotely and work well under stress
  • A team player that can follow a system and protocol to achieve a common goal
  • Demonstrates sound judgment, independent decision-making and problem-solving skills
  • Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education.
  • Maintains professional demeanor and service-oriented patient focus to prioritize the patient experience
  • Possess the ability to multitask, and using best judgement when to seek additional input from leadership
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.