Software Engineer I, Customer Experience
Included Health
Software Engineering, Customer Service
Remote
Posted on Oct 29, 2024
Our mission
At Included Health, we're on a mission to raise the standard of healthcare for everyone. We're a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We're especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system.
Our team
The Included Health's Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base.
You!
As a member of the team, you will build scalable solutions that improve customer-facing teams' ability to provide great service to our customers and communicate the value we bring. Reporting to Engineering Manager, Data Platform, you will help our company become an indispensable partner to our customers.
What you will do
- Develop features to provide more capabilities and improve the performance of our products
- Participate in cross-team efforts to ensure successful delivery against shared goals
- Contribute to end-to-end product solution, from designing to implementation to shipping to maintaining
Qualifications and Requirements
- Bachelor's degree in Computer Science
- You have strong software engineering fundamentals and apply them when faced with an ambiguous problem space
- You have a strong desire to grow and look to recognize growth areas
- Experience in our current technologies is a bonus — Golang, GraphQL, Java, Scala, Ruby, AWS
Physical and Cognitive Requirements
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
#LI-Remote
This is a remote role. Additional benefits include comprehensive medical, dental & vision, 401k savings, and discretionary Paid Time Off (PTO).