Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 17 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

The Lyra International clinical governance team is responsible for quality assurance across our network of subsidiaries, and direct affiliates/clinical providers. The Clinical Governance Coordinator role will work closely with all Lyra International subsidiaries and Lyra Health to drive high quality service delivery by assisting the wider Clinical Governance team with administration and project management tasks.

Key Responsibilities

Support the clinical governance team in collating information in user friendly formats for wider use within the business.
Working with key stakeholders to gather information required to support auditing, customer queries or service deep dives.
Assisting with data reviews and data corrections for operations.
To collate statistics for the Clinical Leads to monitor
Assisting with the administrative support of our subsidiaries, partners and key stakeholders based on their needs.
Supporting the tracking of various quality improvement projects across our network.
To manage emails in the team specific mailboxes
Project coordination and maintenance
Completion of quarterly test calls
Support in relation to Customer Queries and preparation for customer QBRs
First response in relation to customer complaints
Support team members with Customer Feedback initiatives

About You

Professional and quality orientated approach to work
Enthusiastic and persuasive.
Excellent problem-solving skills
Ability to develop and sustain mature working relationships.
Able to work independently and as part of a team
Open to change and ability to work with ambiguity
Aware of impact of own actions on workload of others and the business (self responsibility)
Ability to function effectively under pressure
Ability to multi-task in terms of set standards
Excellent administrative skills
Excellent English speaking and writing abilities
Strong time managements skills to deal with multiple demands under time pressure
Excellent telephone and email manner

Experience

Advanced excel and google sheets knowledge
Solid experience in working with complex spreadsheets and ability to adapt quickly to various systems
A minimum of 3 years of administrative work experience at a high level of complexity.
Experience within a client administration or EAP environment is a distinct advantage.
Experience of working in a diverse and international environment will equally be considered favorably.

Qualifications

Matric is essential
Ideally you will have a relevant qualification in administration, business or similar

Why Lyra?

· Holidays: 21 days per year + public holidays (Full time)

· Discretionary bonus scheme

· Group Life Cover

· Disability Cover

· Employee Assistance Programme

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the South Africa. will be consistent with South Africa law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.

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