Clinical Case Manager - Lead CYP
Lyra Health
United Kingdom
Posted on Feb 18, 2026
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Case Manager Responsibilities
- Provide the first point of contact for service users accessing our service either via the helpline or online chat facility.
- Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
- Complete appropriate brief therapeutic assessment to determine the service user needs.
- Conduct robust risk assessments and swiftly implement risk management/safety plans as required.
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP short term counselling or other services, local charities, heath care as clinically appropriate.
- Accurately capture all information on the clinical database pertinent to the clinical management of the case.
- Adhere to all clinical and operational protocols, standards, service levels and procedures.
- Work collaboratively with our global clinical teams.
- Liaising with affiliate clinicians for appointments and case updates as required.
- Contribute to the service and business development as required.
- Flexibility in working hours and activities in line with business needs.
- Support providers by reviewing clinical assessments, sessional notes and appropriate management of cases in line with clinical protocols and standards.
- Play an active role in governance and quality assurance as required.
CYP Lead Duties
- Review parental assessments to assess suitability to proceed for CYP support/assessment as appropriate.
- Conduct robust CYP specific therapeutic assessments.
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP short term counselling or other services, local charities, heath care as clinically appropriate.
- Offer subject matter expert advice on CYP specific queries across the team and be a go to for the team/service where appropriate.
- Support the development of the CYP proposition in the business including processes, clinical protocols and CYP collateral.
- Accurately capture all information on the clinical database pertinent to the clinical management of the case.
- Supporting our CYP network providers and monitoring clinical management of cases.
- Effectively and appropriately case manage CYP case load in a timely fashion.
- Lead on building and maintaining CYP and Parenting specific support materials / signposting resources.
Experience
- Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and / or the Republic of Ireland.
- Appropriate training / qualification in working with CYP
- Experience of working with CYP population
- Current registration or accreditation with relevant professional body.
- Experience of working with a broad range of psychological health and workplace related issues across both adult and CYP populations. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
- Minimum of 400 hours therapeutic delivery post qualification.
- Experience of working in high pressure, time limited environments.
- Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
- Minimum of 2 years working experience in CYP role.
- Knowledge and experience of CYP support options available through public health.
- Currently employed or previous experience working for an EAP Provider in the UK and / or The Republic of Ireland
- Experience of working in a time limited framework
- Previous intake clinician working experience that includes telephonic, live chat, and email counselling
Benefits
- Clinical and non-clinical benefits:
- Monthly contribution towards external supervision.
- 28 days holiday + Bank Holidays
- Yearly bonus
- Robust CPD program and senior clinical support.
- Professional membership fees compensated.
- Access to Private Medical Insurance.
- Exposure and experience of working amongst a global clinical team
- Shifts:
- · Set, fixed shift pattern ranging from 8am – 8pm (8hr shifts)
- 4 days per week minimum contract
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.