Clinical Support Manager, Neurodiversity Center of Excellence
Lyra Health
About the Role
Lyra Health is looking for a Manager within the Neurodiversity Center of Excellence, managing a team that directly supports our customers and their employees pursuing guidance and support with neuropsychological testing and evaluations (eg. ADHD, Autism Spectrum Disorder, etc.).
The ideal candidate is an experienced clinical operations manager adept at managing day to day operations of a virtual clinic and ensuring the delivery of high quality care. We are looking for a candidate who is a strong communicator, excels in a high paced environment, is able to effectively collaborate with internal and external stakeholders, and can scale processes and teams effectively.
The ideal candidate is experienced in:
Management of administrative support teams in a clinical environment, managing a team who directly supports clinicians and patients
Directly managing and developing small to medium sized teams
Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders
Analyzing data to identify issues, monitor progress/trends, and inform process improvement and decision making
Requirement
Manage a team of 10
Serve as the primary operations day-to-day point of contact and liaison for the
clinical teamDevelop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
Implement and manage quality assurance metrics that align with best
practices, SLAs, etc.Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization
Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
Determine an inventory management strategy and inventory workflows for neuropsychological testing kits
Qualifications
8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment,
3+ years of experience managing a team
Strong understanding of clinic operations and supporting clinicians
Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
Strong project and team management skills
Attention to detail, self-motivated, and able to effectively balance multiple priorities and delegate tasks to team members
Excellent communication skills
Passion for transforming mental health through technology with a human touch
106000 - 146000 USD a year
As a full-time Clinical Support Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 - $146,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
We can’t wait to meet you.