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Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

The Principal Business Systems Analyst will take a leadership role in evaluating business processes and systems to improve efficiency and effectiveness across the organization, with a focus on supporting an API and Streaming Platform team. This role partners with stakeholders and cross-functional teams to gather complex requirements, analyze data, and produce clear documentation and system specifications. You will help ensure accurate, consistent, and well-documented data contracts across REST APIs and streaming payloads, and you will drive alignment between business users, product, architecture, and engineering teams so solutions support organizational goals and product delivery.

What you will do:

• Lead cross-functional collaboration in an Agile environment to gather, document, and manage requirements for software development projects.
• Assist the Product Owner in evaluating and triaging incoming work requests through Intake and Initiatives.
• Partner with the Product Owner to refine and prioritize Epics and Features in Jira, supporting release planning activities such as ROM estimates and readiness.
• Translate business and technical needs into Epics, user stories, acceptance criteria, and supporting artifacts to ensure shared understanding across stakeholders and delivery teams.
• Define and document REST API contracts, including payloads, headers, error models, and versioning considerations.
• Define and maintain Kafka and event schema specifications, including field definitions, data types, required vs optional fields, mappings, and event semantics.
• Ensure consistency between API payloads and streaming events, validating alignment with upstream sources and downstream consumer needs.
• Define and document non-functional requirements such as performance, scalability, security, and observability.
• Partner with Engineers and Quality Assurance to review requirements, validate functionality, and support delivery outcomes through development and sprint reviews.
• Troubleshoot issues, conduct impact analysis, recommend solutions, and support business queries, particularly during major incidents.
• Create, own, and continuously improve documentation (flow diagrams, workflows, specifications, manuals, and field-level documentation) in Confluence or a wiki, including onboarding paths and diagrams.
• Coach and mentor other Analysts, lead the center of excellence (COE) for the Analyst community within the value stream, and contribute to future application roadmaps focused on scalability and resiliency.

What you will bring

• 10+ years of relevant experience working with development and systems teams as a Lead Business Systems Analyst, including complex, high-impact work with broad independence and sound judgment.
• Strong skills in requirements elicitation, documentation, and translating needs into clear deliverables for technical teams.
• Strong experience as a Technical Business Analyst on a platform, integration, or data-centric team.
• Solid understanding of REST APIs and JSON payloads, and data modeling concepts such as field mappings and source-to-target logic.
• SQL and relational database fundamentals, and ability to analyze complex business processes and multi-platform systems, including databases.
• Proven ability to translate technical and non-functional requirements into actionable engineering work.
• Strong knowledge of Agile development and Scrum practices.
• Hands-on experience with Jira and Confluence for managing Epics, stories, and documentation.
• Clear stakeholder communication skills, including experience collaborating across geographies.
• Strong attention to detail, especially around field-level data accuracy and contracts.
• Strong documentation skills to produce workflows, specifications, reports, manuals, and other artifacts.
• High proficiency with technology including SQL, Toad, MS Access, Excel, and/or SharePoint, and the ability to manage multiple workstreams and prioritize effectively.

What will set you apart:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience working with event-driven architectures and streaming platforms (Kafka or similar).
• Familiarity with schema management (Avro, JSON Schema, OpenAPI/Swagger).
• Basic knowledge of AWS services (EKS, MSK/Kafka, Redshift, S3, API Gateway, etc.).
• Exposure to log and monitoring tools such as Splunk.
• Prior production support and troubleshooting experience.
• Experience as a QA or Developer.
• Understanding of data visualization or analytics platforms (Tableau, QuickSight).
• Prior programming experience in any language.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$114,000.00 - $165,300.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

02-20-2026