Phononic is revolutionizing AI datacenter cooling solutions and deployments at Hyperscalars, Foundation model providers and Neocloud companies. We have an opening for a Customer Operations Specialist in Bangkok, Thailand who will handle all customer-facing responsibilities of order administration and communication. This individual will work cross-functionally with a wide range of departments and levels and will report to our Director of Supply Chain Operations.

Essential Functions

• Primary contact for incoming customer requests for quotation, order management, product inquiries, and RMA requests
• Process customer purchase orders and ensure compliance with contract terms and conditions
• Primary contact for production planning and supply chain teams to maintain accurate order scheduling and on-time delivery
• Interface directly with customers and distributors while taking ownership for all backlog, order entry, quotes, samples, and forecasts
• Provide customers with prompt and accurate information regarding order status
• Support Sales team with requested information
• Maintain documentation and database (SalesForce and Microsoft Dynamics 365 Business Central)
• Support ISO9001, ISO14001, IATF16949 Quality Management Standards with written procedures, annual document reviews, and completion of required training

• Minimum 3 years of experience in a customer-facing role
• Knowledge of a broad range of manufacturing processes and concepts; semiconductor experience a plus
• Experience using an ERP system: Business Central, SAP, Oracle, or other ERP
• Experience entering information into SalesForce
• Deep experience with Microsoft Office, including Excel
• Strong oral and written English language skills
• Ability to collaborate effectively with global and cross-functional teams