Channel Support Engineer



Customer Service
Posted on Thursday, November 9, 2023

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

As Salsify’s Customer Support team grows, we are looking for hard-working, customer-focused support professionals to join our team.

As a Channel Support Engineer, you hold a critical role in empowering our customers to syndicate their products across multiple retailer channels seamlessly. In this capacity, you will craft high-caliber solutions tailored to our customer's unique requirements, providing an avenue to refine your coding proficiency further.

Additionally, there will be opportunities to share your expertise by mentoring junior team members and fostering their growth and development. You will gain e-commerce industry knowledge while helping our customers win the digital shelf. We don’t expect you to know everything - we want you to ask questions and learn new things while helping us deliver on our vision.

How you’ll make an impact:

  • Lead technical efforts related to the program, setting a high standard for technical proficiency and problem-solving
  • Assist customers in achieving their desired outcomes with Salsify by delivering prompt and effective resolutions
  • Proficiently manage technical tickets involving the submission of layouts to multiple retail endpoints
  • Provide expert guidance and mentorship to junior team members, fostering their growth and development
  • Perform a thorough quality assurance process to ensure the completeness of solutions
  • Represent the support team while working multi-functionally with other groups
  • Document processes and procedures and assist in training new team members

You'll enjoy this role if you have:

  • You have 3+ years of demonstrated technical leadership in a support or related role
  • You have proficient knowledge of programming languages and technologies like Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code
  • You have deep technical, analytical, and problem-solving skills
  • You have strong organizational and workload management skills
  • You have a proven track record of actively participating in knowledge-sharing initiatives, fostering a culture of continuous learning within the team
  • You can clearly and thoughtfully explain new technical concepts to various audiences
  • You are known among your peers as the go-to person for help
  • You are motivated to be a self-starter and individual performer, driving overall efficiency
  • You find opportunities for process improvements and are willing to be part of the solution
  • You have experience with standard support tools like Salesforce, Jira (or similar)

Bonus points:

  • You have advanced Excel skills - you’re comfortable transforming data, manipulating various data types, and analyzing data sets
  • Knowledge of the challenges brands and retailers face in the e-commerce industry today

What We Have for You:

Portugal Benefits -

  • Competitive Salary
  • Equity
  • Unlimited Vacation
  • Medical, Dental and Vision Insurance (Multicare)
  • Life Plan
  • Meal Allowance
  • Referral Bonuses



Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal), Paris (France), and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.