Associate Retail Success Manager

Salsify

Salsify

United States · Remote
Posted on Thursday, May 9, 2024

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

Salsify is looking for a highly-motivated, growth-focused, results-driven associate retail success manager to support account strategies with some of the largest retailers in North America. This is a key strategic position with high visibility across the company and with the executive team.

How You'll Make an Impact:

  • Lead the day-to-day business relationship between Salsify & a named set of Retail accounts, with support and guidance from senior level Retail Success Manager as needed.
  • Influence and execute an account success plan that is managed jointly across the account stakeholders and internal stakeholders.
  • Nurture relationships with key stakeholders within named accounts, facilitating regular touch bases to ensure alignment on program plan, track progress on defined objectives, and resolve escalations.
  • Compile reporting on target KPIs for named accounts as needed, sharing findings with key internal and external stakeholders and calling out wins, losses and opportunities to continue driving business forward.
  • Be a subject matter expert on the account within Salsify and serve as a resource for escalations.
  • Drive brand adoption by identifying opportunities for joint marketing campaigns that help the retailer expand its merchandising programs and raise awareness of Salsify solutions.
  • Partner with Salsify’s product marketing team on enablement for Salsify’s go-to-market teams.
  • Support cross-functional tasks with internal stakeholder groups, including Product, Customer Success, Marketing, and Sales.
  • Advocate for Salsify brands within a retailer to ensure that brand content is leveraged to its fullest capacity on the retailer’s family of websites.
  • Proactively uncover and surface new opportunities for brands to improve the retailer’s eCommerce experience through richer interactions powered by Salsify.
  • Keep up to date with industry trends and competitive landscape to provide thought leadership for named accounts.

You'll Enjoy This Role If You Have:

  • 1-3 years experience in client-facing, problem-solving positions in fast-paced companies. High tech is preferred, though competitive suppliers or agencies are also valuable.
  • Previous retail experience is beneficial but not required.
  • Comfortable with ambiguity; a willingness to be proactive and resourceful in an effort to identify challenges, surface opportunities and collaborate on solutions.
  • A “people person”: you are enthusiastic and energized by spending your day interacting with many different people.
  • High Emotional Intelligence and the ability to communicate effectively with many different types of people.
  • Experience in client services, client success, consulting, business development, or solutions engineering.
  • Effective written, verbal, and presentation communication.
  • Driven, ambitious, and optimistic. Approaches their responsibilities with a solution-oriented mindset.
  • Creative and entrepreneurial in your approach to your work.
  • Highly organized. Experience executing on defined project plans, including tracking statuses, providing feedback and driving the necessary steps to completion.
  • Curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology.

US Benefits -

  • Competitive Salary
  • Equity
  • 401 (k)
  • Unlimited Vacation
  • Full Benefits: Medical, Dental, and Vision Insurance
  • Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
  • FSA: Medical, Commuter, and Dependent Care
  • HSA: Tax-advantaged Medical Savings Account
  • 16 Week Paid Maternity & 10 Week Paid Parental Leave Program
  • Referral Bonuses

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Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.