Senior Customer Success Program Architect
Salsify
This job is no longer accepting applications
See open jobs at Salsify.See open jobs similar to "Senior Customer Success Program Architect" Venrock.Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
About the Opportunity
In this senior individual contributor role, you will lead client engagements from a business side, acting as an ecommerce strategist to consult and shape the vision of the Salsify platform into a reality that meets client’s business objectives. You draw upon your industry expertise to drive the long-term global governance and rollout strategy of our largest and most complex enterprise clients by establishing a program framework and hands-on consulting through the discovery, planning, implementation and ongoing adoption of Salsify.
This is a proactive role, drawing from strategic planning skills, ability to drive business transformation and change management, and delivering value-based messaging to motivate client action.
How You'll Make an Impact:
- Lead and define Salsify global program strategy across a portfolio of 8-10, Tier 1 enterprise customers
- Serve as an ecommerce thought leader and consult on industry best practices
- Align with the business objectives of the client and transform the objectives into well-defined requirements
- Establish program governance to ensure that the client teams realize the product as intended
- Conduct and present critical program assessments, including program architecture reviews and QBRs
- Educate customers on the value they are receiving from Salsify’s platform
- Work with Account Managers to develop account plans that proactively identify opportunities to expand the scope of Salsify’s footprint within the client’s business
- Work closely across all functions of Salsify (Delivery, Product, Leadership, Marketing, Sales) to serve as the voice of the customer to provide internal feedback on how Salsify can better serve our customers
You'll Enjoy This Role If You Have:
- 8-10 years’ experience in customer-facing, problem-solving positions in fast-paced, high-tech companies
- 8-10 years’ experience in enterprise-wide deployments in high-tech companies
- Deep industry knowledge of Ecommerce and infrastructure systems - Retail and/or Brand-level
- Strong presentation and communication skills
- Excellent leadership skills and ability to conduct workshops for clients and internal teams
- Experience in managing global enterprise-wide deployments with multiple customers and projects/tasks simultaneously
- Ability to engage in strategic conversations with buyers, senior stakeholders, and business leaders at customers
- Ability to work effectively with cross-functional internal international teams such as Customer Success Managers, Professional Services, Account Executives, Support, Product Management and Leadership
- Solutioning experience to anticipate and solve for technical and organizational challenges
- Curious to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology
Future travel is anticipated in this role.
What We Have for You:
US Benefits -
- Competitive Salary
- Equity
- 401 (k)
- Unlimited Vacation
- Full Benefits: Medical, Dental, and Vision Insurance
- Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
- FSA: Medical, Commuter, and Dependent Care
- HSA: Tax-advantaged Medical Savings Account
- 16 Week Paid Maternity & 10 Week Paid Parental Leave Program
- Referral Bonuses
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- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
This job is no longer accepting applications
See open jobs at Salsify.See open jobs similar to "Senior Customer Success Program Architect" Venrock.