Salsify’s vision is to help Brands win on the Digital Shelf. The digital shelf is a collection of diverse, rapidly evolving digital touch points where shoppers engage with brands and discover, research, and purchase products. Salsify helps customers to deliver the best Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and incorporate the Digital Shelf into their in-store strategy. Salsify does this by enabling customers to unify the right people, the right process, and the right technology to drive a repeatable approach with optimum efficiency to achieve the maximum result. Salsify Product Experience Management (PXM) enables you to:

• Centralize all product content, including inventory and pricing.
• Connect the right product experience to the right channel at the right time.
• Automate the process so teams complete work as efficiently as possible.
  
  

More about Salsify can be found on our website -- we encourage you to take a look!

About Product at Salsify

At Salsify, our Product team fosters an environment of growth, curiosity, collaboration, and deep empathy for our users and each other. We work to make informed decisions that allow Salsify to continue to be the leader in the PIM/PXM category by helping our customers win on the digital shelf.

About Salsify’s Core Group

Our Core Product group at Salsify exists to thoughtfully invest time and resources into improving the Salsify platform, while decreasing Support and product maintenance load by finding inefficiencies in infrastructure, process, or code and addressing them. The Core group is the only team at Salsify with a singular mission dedicated to making technical investments that will allow us to reliably scale with our customers as our addressable market grows, and we are energized by a commitment to using our deep expertise to make things better -- for the people using or maintaining Salsify.

About the Role

As a Business Process Analyst (BPA) in our Core group, you will work closely with one of our Core teams, primarily to ensure the team meets Service Level Agreements (SLAs) for reactive, inbound issues. The Core Group is charged with ensuring the reliability of our foundational systems, which requires that the BPA develops a strong working knowledge of areas of the platform relevant to their team. Beyond that, as the BPA develops that knowledge, they should productively share that knowledge with the broader team -- providing guidance when internal resources have technical questions, driving updates to documentation to reduce inbound requests relating to lack of understanding, etc. A successful BPA will be committed to defined SLAs and success metrics, and -- with support -- use that context to inform prioritization of objectives, how to approach escalations or blockers, and communication with cross-functional partners. The BPA will build an effective working relationship with the Product Manager (PM) and Engineering team that they work with, adapting to the team’s norms and ways of working while noting possible process inefficiencies and advocating for adjustment alongside the PM. The successful BPA will:

• Have 2+ years of experience as an analyst or other, relevant working experience.
• Verbal and written English language proficiency.
• Assists Product Manager to perform discovery on specific business problems. Clarifies the problem they’re solving, and proposes solutions informed by business needs and constraints.
• Recommends process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset.
• Builds-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and their processes. Monitors this data to proactively identify opportunities for improvement.
• Demonstrates ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly.
• Communicates independently with their team, manager, and stakeholders verbally and in writing.
• Maintains a positive attitude and learns from mistakes.
• Proactively points out lack of alignment and seeks opportunities to partner with their manager or PM to resolve.
• Makes informed prioritization and time management decisions.
• Builds strong technical and domain knowledge in the areas their team supports.
• Proactively and scalably shares knowledge with cross-functional teams.

What We Have for You:

• Competitive Salary
• Equity
• Unlimited Vacation
• Medical, Dental and Vision Insurance (Multicare)
• Life Plan
• Meal Allowance
• Referral Bonuses

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston and have hubs in Lisbon (Portugal) and Sydney (Australia) and remote offices around the globe. If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

Salsify is committed to being an equal opportunity employer. We believe that diverse perspectives yield strong and happy teams. Our employees and customers win when we have a variety of opinions and experiences. If you have a disability, require religious accommodation or if there is anything we can do to make you more comfortable during our recruitment process, please let us know at talent@salsify.com.