Customer Success Technical Consultant

Salsify

Salsify

IT, Sales & Business Development, Customer Service

Portugal

EUR 34k-40k / year + Equity

Posted on Apr 23, 2026

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

Salsify is seeking an AI CS Technical Consultant to accelerate the adoption and value realization of Salsify’s AI capabilities across our customer base. This role operates at the intersection of Customer Success, Services, and Product/R&D, ensuring customers successfully adopt and expand their use of Salsify’s AI-powered capabilities.

The AI CS Technical Consultant will act as a technical and strategic advisor to both internal teams and customers, helping translate Salsify’s AI capabilities and products into tangible business outcomes. This role is particularly focused on driving adoption and impact of Salsify Intelligence Suite, and ensuring customers move seamlessly from implementation into long-term value realization.

How you will make an impact:

Drive AI Adoption and Customer Value

  • Focus on the adoption and business value realization of Salsify’s AI capabilities across the customer base.
  • Proactively monitor adoption of Salsify’s AI capabilities—currently with a strong focus on Intelligence Suite—across all customers
  • Identify adoption challenges and opportunities, and collaborate with Customer Success, R&D, and Services to develop targeted adoption plans.
  • Monitor execution of these plans and help ensure customers realize measurable business outcomes from AI capabilities.

Expand Customer Use Cases

  • Partner closely with Customer Success Managers to help customers think through expanded AI use cases aligned to their business goals.
  • Translate customer challenges into actionable AI workflows using Salsify’s capabilities.
  • Create execution plans for new use cases and assist customers in implementing them successfully.

Capture and Scale Success Stories

  • Help Customer Success identify and document customer success stories related to AI adoption.
  • Capture and articulate the business impact and measurable outcomes delivered through Intelligence Suite.
  • Contribute insights that can inform broader customer enablement, product improvements, and go-to-market messaging.

Enable Post-Implementation Success

  • Serve as a liaison between Professional Services and Customer Success to help customers transition smoothly from implementation into an ongoing adoption and optimization phase.
  • Ensure AI configurations and workflows established during implementation are effectively operationalized post-launch.
  • Provide technical guidance to ensure continued success and growth of AI capabilities within customer environments.
  • Provide technical expertise to unblock customers and help them quickly realize value from AI features.

You’ll Enjoy This Role if You Have:

  • Customers actively adopting and expanding their use of Salsify AI capabilities.
  • Measurable business outcomes from Intelligence Suite.
  • Faster transitions from implementation → adoption → expansion.
  • Strong collaboration between Customer Success, Services, and Product.
  • A growing library of AI customer success stories.

Recommended Qualifications:

  • Experience in post-sales technical roles such as Forward Deployed Engineer, Solutions Engineer, Implementation Consultant, or Technical Customer Success.
  • Strong ability to translate AI capabilities into real customer workflows and business value.
  • Comfortable working cross-functionally with CS, Services, Product, and Engineering.
  • Experience supporting SaaS products in a customer-facing environment.
  • Strong analytical and problem-solving skills with a focus on driving product adoption.
  • Proficient with Javascript.
At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:
  • We pay market rates, which are competitive and equitable
  • We pay based on performance and proficiency, not tenure
  • We adjust proactively; when the market moves, we do too
The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.
National Pay Range
€34.000€40.000 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

As part of the hiring process, we may be conducting reference checks with your provided contacts.

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

We take your security seriously. When applying for a position with us, please be aware of the following:

Official Communication Channels

All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.

Verify Job Postings

Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening.

Secure Application Process

We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process.

No Payments Ever Required

Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.

Personal Information Requests

Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.