Deployment & Maintenance Engineer
Simbe Robotics
This job is no longer accepting applications
See open jobs at Simbe Robotics.See open jobs similar to "Deployment & Maintenance Engineer" Venrock.Remote
Posted on Wednesday, August 30, 2023
As a Customer Success Deployment Engineer at Simbe Robotics you will be part of a talented team conducting on-site deployments of our Tally solution within retail stores. This position requires a unique combination of technical skills, coupled with effective communication, relationship management, project management, leadership, the ability to train our customers successfully, and represent our company and product in public environments.
Responsibilities
- Assist with receiving, unpacking, and testing of Tally hardware upon arrival at customer site
- Perform initial system level configuration of Tally to customer’s wireless network/internet
- Use Tally to build map of the customer’s environment and configure autonomous capture settings
- Perform quality assurance on the data captured and analyzed by Tally
- Answer any customer questions related to the data and robot performance
- Effectively troubleshoot issues that may arise in the field
- Ensure the smooth operations of the robots on-site after deployment setup which may include accompanying Tally through the store until the customer and shoppers are acclimated
- Answer questions / introduce the technology to the general public while accompanying the robot
- Represent the company and product in promotional or media events
- Manage against the customer specific project plan / Scope of Work (SoW) to ensure we meet or exceed the customers expectations
- Manage on-site customer relationships with multiple internal and external teams during the implementation of Tally
- Conduct research to evaluate means to enhance the shopper, customer, and robot experience
- Provide both feedback to product and engineering teams to improve product performance
- Assists in the development of customer testing plans
- Help define deployment best practices to ensure the efficient delivery of our solution while building support both from both customer and shoppers
Qualifications
- 3+ years of customer project management experience in a technical context, such as IT or complex professional systems deployment/integration.
- Demonstrated success working both as team member and leader.
- Self-motivated and able to solve problems independently and in customer settings
- Strong communication and relationship skills to collaborate effectively with internal and customer teams
- Knowledge of and interest in diverse technical topics, including software, hardware and robotics.
- Cursory knowledge of networking and network topologies, such as routers, WIFI, switches, and firewalls.
- Basic Linux skills required including the ability to work in a terminal only environment and experience operating on remote machines using SSH
- Basic knowledge of ROS is a plus
This job is no longer accepting applications
See open jobs at Simbe Robotics.See open jobs similar to "Deployment & Maintenance Engineer" Venrock.