Launch Engineer
Simbe Robotics
Other Engineering
Remote
Posted on Wednesday, August 30, 2023
As a Launch Engineer at Simbe Robotics you will be part of a talented team managing the successful production launch of our Tally solution within retail chains. This position requires a unique combination of technical skills, coupled with effective communication, relationship management, project management, leadership, the ability to train our customers successfully, and represent our company and product in public environments.
Responsibilities
- Manage against the customer specific project plan / Scope of Work (SoW) to ensure we meet or exceed the customers expectations
- Manage customer relationships with multiple internal and external teams during the implementation of the Simbe Solution
- Perform quality assurance on the data captured and analyzed by Tally
- Answer any customer questions related to the data and robot performance
- Help define launch best practices to ensure the efficient delivery of our solution while building support both from both customer and internal teams
Qualifications
- 5+ years of customer project management experience in a technical context, such as IT or complex professional systems deployment/integration.
- Demonstrated success working both as team member and leader.
- Self-motivated and able to solve problems independently and in customer settings
- Strong communication and relationship skills to collaborate effectively with internal and customer teams
- Strong knowledge of Excel required
- Basic knowledge of SQL is a plus