Overview:

The Back Office Support Specialist will handle a variety of financial transactions. This includes posting general ledger entries including clearing exception items, reviewing and processing non-post exception items, managing stop payments and overdrawn accounts. The specialist will also be responsible for monitoring account activity for fraud detection and handling bank adjustments and returns. The position requires a proactive approach to monitoring various banking processes, including wires, ACH transactions, fraud disputes.

Primary Responsibilities:

• Identifying and processing exception items and process Bank adjustments.
• Support Teller Line to perform transactions for customers including, but not limited to deposits, withdrawals, loan payments, transfers, and check cashing.
• Setup, service, maintain, and train Remote Deposit Capture (RDC)clients.
• Assist in reviewing and resolving customer issues regarding all electronic transactions.
• Review daily overdrafts, log exceptions, and ensure compliance with the Banks overdraft procedure and policy.
• Maintain extensive knowledge of deposit account best practices, internal procedures, and state and federal regulations to ensure accurate deposit account documentation and setup.
• Maintain records of the vault and teller stations and comply with the deposit operations record retention policy and procedures.
• Answer incoming calls and resolve inquires for deposit and basic loan questions.
• Other duties as assigned

What we’re looking for:

• High school diploma or recognized equivalent required.
• 2+ years’ previous banking and cash-handling experience.
• Strong problem-solving, analytical skills, oral communication and organizational skills.
• FISERV experience preferred.
• Familiarity with account reconciliation, wire transfer and ACH processing.