Head of Clinical Quality & Training

Virta Health

Virta Health

Quality Assurance
Remote
Posted on Saturday, June 22, 2024

Virta Health is pioneering a new standard of care for people to reclaim their lives. We are in the midst of a public health crisis: obesity rates are at an all-time high and over half of US adults have type 2 diabetes or prediabetes, and despite billions spent on new treatments, outcomes are largely worse. Virta reverses these diseases and delivers life-changing results by pairing individualized nutrition with ongoing care from a clinical support team. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives.

We are looking for a problem solver with experience scaling operations to support diverse teams. This leader will have exceptional communication, cross-functional coordination, and analytical abilities. As the Head of Clinical Quality and Training, you will work with the Clinical Operations teams including our large Health Coach team to effectively scale our onboarding and operations. This person will be responsible for scaling several key systems, processes, and tools needed to serve hundreds of thousands of patients including but not limited to onboarding, ongoing training & development, knowledge management, standard operating procedures, continuous process improvement, and quality assurance.

Responsibilities

Learning

  • Develop and execute on a learning & development strategy for our clinical teams including health coaches and medical providers.

  • Scale new hire onboarding to onboard 3x the number of coaches and providers while ensuring efficient ramp and quality outcomes. Determine the right modalities (e.g. self-led vs. live) to enable flexibility in the frequency and size of cohorts.

  • Own ongoing training curriculum and calendar for tenured health coaches and providers in a way that balances core subjects (e.g. Motivational Interviewing) with evolving priorities (e.g. Ozempic).

  • Broaden learning methodologies, tools, and evaluation to inform curriculum development and ensure effective learning and application.

Development

  • Support Clinical leaders in developing and managing tools to facilitate performance and development conversations.

  • Provide opportunities for evolving leaders to showcase their expertise through lectures, guides, etc.

  • Launch certification program to upskill Coaches and create differentiated development pathways.

Treatment and Workflows

  • Coordinate the evolution of our treatment model and clinical interventions including updated workflows, training, and standards that translate into quality outcomes.

  • Oversee the knowledge management system including ongoing updates to facilitate “on-the-job” learning and job aids.

  • Drive the Clinical Scope of Practice and update as needed in collaboration with cross functional experts (e.g. legal/compliance).

Quality Assurance (QA)

  • Oversee the evolution of our Quality Assurance process (i.e. chart audits) to ensure consistent and impactful feedback and learnings including measurement (rubric), assigned reviewers, calibration, reporting, etc.

  • Contribute to the overall quality improvement process in collaboration with our coaching leaders, identifying training and workflow opportunities to uplevel our teams.

Other

  • Leverage and promote the latest technologies to help automate and enhance quality and training including ChatGPT and other AI tools. Work collaboratively with our technical teams to broadly apply these improvements.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

  • Meet with stakeholders across the organization to develop a robust understanding of the business including coaching, medical group, enrollment, patient support, legal & compliance, and product.

  • Understand the Virta treatment, our core philosophies, and the strategy to scale so that these can be integrated into the quality and training.

  • Manage all facets of new coach & provider onboarding & training including partnering with the respective team leaders, to ensure Virta can onboard coaches seamlessly while scaling

  • Lead the rollout of our new knowledge management system for our clinical teams in collaboration with the current project lead. Develop improved processes for creating and updating workflows and policies.

  • Partner with our Quality Assurance lead to develop a strategy for 2025 including any updates to sampling, frequency, rubrics, reviewers, etc.

  • Create a strategic roadmap to onboard 3x the number of Coaches and Providers without significantly increasing costs or sacrificing quality or outcomes

  • Partner with Clinical Operations leadership to identify and execute on opportunities for quality and training.

Must-Haves

  • Business acumen; structured problem solving and ability to distill insights from data

  • Interpersonal skills; experience leading both by authority and by influence with ability to comfortably interact with any level of internal/external stakeholder or partner

  • Crisp written, verbal, and visual communication skills with the ability to take complex and ambiguous concepts and distill them into an understandable narrative

  • Strong project management skills with a focus on prioritization and impact

  • Experience supporting and scaling front-line teams ideally with a distributed/remote component

  • Growth mindset and inherent optimism - scaling is tough!

  • Bonus: Healthcare experience

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally

  • You have a strong sense of ownership and take initiative while empowering others to do the same

  • You prioritize positive impact over busy work

  • You have no ego and understand that everyone has something to bring to the table regardless of experience

  • You appreciate transparency and promote trust and empowerment through open access of information

  • You are evidence-based and prioritize data and science over seniority or dogma

  • You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

#LI-remote

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $135,000 - $195,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.