Senior Product Owner- Omni-Channel

Zenefits

Zenefits

Product
Hyderabad, Telangana, India
Posted on Tuesday, November 21, 2023

The Senior Product Manager, Omni-Channel Customer Experience, is responsible for developing customer first user experiences that cross portal, mobile, chat and beyond. You will have a customer first mindset, working closely with stakeholders across all product domains to create compelling, engaging customer interactions that reflect the evolving use of technology.

In this role you will research, design and drive the development of product solutions to support the needs of clients, work site employees, and their 3rd party partners. This includes responsibility for generating product requirements; managing roadmaps and working closely with a cross-functional team of stakeholders to drive implementation. Responsible for identifying and documenting product and business requirements via a product roadmap and taking them from concept to production.

What you will do

Own features from conception to launch, working with our Design, Engineering, and QA teams to deliver improvements to the product
Collaborate with cross-functional business partners ensuring alignment, understanding needs and identifying dependencies to deliver integrated, end-to-end solutions
Prioritize the product backlog with clearly articulated benefits, while keeping orderly and handling ongoing feature and bug requests
Ensure clear and concise documentation of planned features as epics and user stories
Produce collateral to enable Marketing and Sales teams as new product/features are released and launched
Participate as active member of scrum team and in all agile ceremonies

Education Qualifications

Bachelor's Degree or equivalent experience required

Experience Qualifications

Typically 5+ years Experience in Product roles such as Product Owner or Manager, Solution Architect, or Business Analyst required

Typically 5+ years Demonstrated experience in transforming business requirements into technical solutions that drive value preferred

Skills and Abilities

Understands Agile development methodologies, like Scrum
Uses process and metrics-driven product management approach
Strong strategic thinking, troubleshooting and analytical skills
Proven track record of successful cross-functional product launches
Ability to communicate with, build trust and influence colleagues and stakeholders at all levels of the organization
Ability to lead and manage projects and facilitate team interactions effectively, including successfully handling conflict and competing priorities
Produces results in a fast paced, continually changing business and work environment while managing multiple priorities
Exceptional communication, written and oral, and presentation skills (Advanced proficiency)
Expert in Microsoft Office Suite
Experience with cloud-based solutions (SaaS)
Experience in B2B environments