The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative support to the larger account team in all its efforts. This role contributes substantially to RevSpring’s goal of maintaining its leadership in the revenue cycle management industry.

The AS is responsible for managing individual customer relationships and performs traditional account management functions like managing projects, facilitating solutions, processing change requests, and coordinating with cross-functional teams to meet customer needs and priorities. RevSpring Account Specialists provide outstanding customer service in a customer-centric company culture.

The Account Specialist on the ICL Platform Team is in a unique position to both coordinate work on behalf of the customer, and to perform implementation functions. Tools at the fingertips of ICL Platform Team members enable Account Specialists to do more than just gather requirements, but also design, configure, and implement customer communication projects.

Analytical – Synthesizes complex information; Collects and researches data driven questions; Uses intuition and experience to complement data; Design workflows and procedures

Dependable – Demonstrate strong sense of ownership; Take responsibility for own actions; Keep commitments

Initiative - Undertake self-development activities; seek growth and new responsibilities

Leadership – Demonstrate confidence in self and others while exhibiting strong interpersonal skills; Work with minimal direction

Communication – Engage persuasively and professionally; Use impeccable listening skills

Problem Solving - Identify and resolve problems efficiently; Gather and analyze information skillfully; Develop solutions both independently and through collaboration; Exhibit excellent judgment

Execution - Demonstrated ability to handle multiple priorities simultaneously and meet deadlines

Quality - Demonstrate exceptional accuracy and thoroughness; Actively look for ways to improve and promote quality; Monitor own work to ensure quality

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.